Frequent Party Rental Questions
Find valuable answers here!
Thanks for taking the time to find out more about our products and services. Here we hope you find answers to the most frequent questions related to party rental service on the Gulf Coast. While this is just a partial list, we know this won't cover every contingency, so if you don't see the information you need, please call us at (251) 607-2066 and we will be happy to assist you.
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, Please call our office for a current quote for cities outside our radius.
Q. What are your business hours?
A. We are available 7 days a week (8am-7pm). You may email 24/7. We do have emergency customer service incase you have an issue with your unit. We are always here for our customers.
Q. What times should I choose on the reservation?
A. Only choose your party times even though it is a one day rental. Call if any questions.
Q: Is overnight delivery or pickup available?
A: Currently we are doing "weekend rentals" - so we try and deliver on Friday and pick up Monday. Overnight Blowers are required to be unplugged and stored inside for safety.
Q: When do you set up?
A:*Normally we try and set up Friday and take down Monday. Once we book up Friday however, you will only have option to book Saturday and we will pick up Monday. We send a text message the night before the delivery with 3 hour delivery window. Feel free to call with any questions.
Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Waterslides of Mobile cleans and disinfects after every rental. If you see an issue, please call us and ask for the owner immediately.
Q: Do we have to keep it plugged in the entire time?
A: Yes and No. Blowers are to be turned off and stored inside overnight for safety. Please do not attempt to use your extension cords. Do NOT leave the unit running and with children in it during inclement weathers like winds above 15mph, rain/storms(death could occur from electric shock from blower).etc. You are responsible for all damages due to negligence due to leaving unit operating during inclement weather.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator or provide one. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards.
Q: What if we need to cancel?
A: Please call us for details. (251) 607-2066
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 5 days prior to your rental date. Deposit is refundable if there is high chance of inclement weather.
Q: How big are the jumps?
A. The size of the jump is listed on the page once you click on the picture.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Dry Slides, Waterslides, and Obstacle Courses CAN only be setup on grass or sand.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using Silly String,etc) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call (251) 607-2066 or Email firstname.lastname@example.org